Refund policy
Refund Policy
All Sales Are Final
All purchases are final. We do not offer refunds, returns or exchanges, except in the rare situations listed below. What you order is what you receive, so please review your order carefully before checking out.
Damaged Items
If your order arrives damaged, you must email us at goldiecountdown@outlook.com within 24 hours of your order being delivered. Please include:
- Your order number
- Clear photos of the damaged item(s) and the packaging
Damage claims sent more than 24 hours after delivery will not be accepted. Once we review your claim, we’ll let you know whether it qualifies for a replacement or refund. Refunds are only issued in the rarest situations, at our discretion.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind or no longer wanting the item
- Ordering the wrong item or quantity
- Delays caused by the shipping carrier, customs or the holidays
- Incorrect shipping addresses entered at checkout